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	<title>The FlashPalette Blog &#187; Customer Support</title>
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	<link>http://www.flashpalette.com/blog</link>
	<description>The FlashPalette Blog, where everything happens</description>
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		<title>IMPORTANT &#8211; Latest Website Editor</title>
		<link>http://www.flashpalette.com/blog/important-latest-website-editor/</link>
		<comments>http://www.flashpalette.com/blog/important-latest-website-editor/#comments</comments>
		<pubDate>Tue, 03 Jun 2008 05:10:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[Technical]]></category>

		<guid isPermaLink="false">http://www.flashpalette.com/blog/?p=82</guid>
		<description><![CDATA[If you open your FlashPalette website editor and see this message:
&#8220;This application requires a version of Adobe Integrated Runtime which is no longer supported, please contact the application author for an updated version&#8221; then you need to install the current editor from our website. Here are the steps:
1. Find your editor from our website
Go to our [...]]]></description>
			<content:encoded><![CDATA[<p>If you open your FlashPalette website editor and see this message:</p>
<p>&#8220;This application requires a version of Adobe Integrated Runtime which is no longer supported, please contact the application author for an updated version&#8221; then you need to install the current editor from our website. Here are the steps:</p>
<p><strong>1. Find your editor from our website</strong></p>
<p>Go to <a href="http://flashpalette.com/main.html">our website</a> and find the editor you are using (such as Mini01A or 10E). </p>
<p><strong>2. Install the latest editor</strong></p>
<p>Click &#8216;Try it&#8217; and then the download link to install the current editor.</p>
<p>The new editor from our website should replace your current editor. If it does not open your current website design automatically, please manually open it. By default, your website is under the folder &#8220;My Documents &#8211; FlashPalette&#8221;.</p>
<p>If you have problems downloadng the .air file, please send an email to support@flashpalette.com and tell us which template you want and we will email you the .air file.</p>
<p><strong>3. Re-apply the license if needed</strong></p>
<p>If there is a &#8216;trial version&#8217; stamp on your website preview, you need to apply the license. If you cannot find the license, please send an email to <a href="mailto:info@flashpalette.com">info@flashpalette.com</a> with the following info:</p>
<p>First Name, Last Name, Email (you used to register at FP), Account Number (optional).</p>
<p>If you need more help, please use our contact page to get quick email or phone support.</p>
<p>Thanks!</p>
<p>FlashPalette Customer Support Team</p>
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		<item>
		<title>New feedback email address</title>
		<link>http://www.flashpalette.com/blog/our-new-feedback-email-established-for-clients-and-potential-clients/</link>
		<comments>http://www.flashpalette.com/blog/our-new-feedback-email-established-for-clients-and-potential-clients/#comments</comments>
		<pubDate>Mon, 21 Apr 2008 22:13:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.flashpalette.com/blog/?p=75</guid>
		<description><![CDATA[
The FlashPalette team prides ourselves in giving our clients and potential clients the things they need to make their business grow and succeed.  Because of this, we have established a feedback email &#8211; we would would love to hear from you, your ideas, feedback, what you like, what you want to see in the forseeable future.  
There [...]]]></description>
			<content:encoded><![CDATA[<hr style="COLOR: #96a876font-size: 0.6em;" />
<div id="post_message_974592">The FlashPalette team prides ourselves in giving our clients and potential clients the things they need to make their business grow and succeed.  Because of this, we have established a feedback email &#8211; we would would love to hear from you, your ideas, feedback, what you like, what you want to see in the forseeable future.  </p>
<p>There are many developements in the process and releases to be made.  We want to gear it in our clients and potential clients direction and would love to hear from you first hand.</p>
<p>We want to take care of our clients, when you succeed, we succeed and that makes us proud.</p>
<p>Please send suggestions and feedback to <a href="mailto:feedback@flashpalette.com"><span style="color: #65170a;">feedback@flashpalette.com.</span></a></p>
<p>Thanks so much!</p>
</div>
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		</item>
		<item>
		<title>Please welcome Frances Liebold to the team!</title>
		<link>http://www.flashpalette.com/blog/please-welcome-to-the-team-frances-liebold-our-professional-services-representative/</link>
		<comments>http://www.flashpalette.com/blog/please-welcome-to-the-team-frances-liebold-our-professional-services-representative/#comments</comments>
		<pubDate>Tue, 08 Apr 2008 23:53:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.flashpalette.com/blog/?p=72</guid>
		<description><![CDATA[Customer Support Representative
Your Name:
Frances Liebold
Why did you pick Flashpalette Website Design for your site?
When I started looking for a site last year, the cost most of them were over my budget. Mini01 was the perfect answer at that time. When 09A came out, it had the upgrade path to becoming an ecommerce
site and I switched to that template.
How [...]]]></description>
			<content:encoded><![CDATA[<p><span style="color: #ff6600;"><strong>Customer Support Representative</strong></span></p>
<p><strong><span style="color: #ff6600;">Your Name:</span><br />
</strong><strong></strong>Frances Liebold</p>
<p><span style="color: #ff6600;"><strong>Why did you pick Flashpalette Website Design for your site?</strong></span><br />
When I started looking for a site last year, the cost most of them were over my budget. Mini01 was the perfect answer at that time. When 09A came out, it had the upgrade path to becoming an ecommerce<br />
site and I switched to that template.</p>
<p><span style="color: #ff3300;"><strong><span style="color: #ff6600;">How easy was it for customizing? Very easy to customize?</span></strong></span><br />
One of the things I like the most is that I can update the site on my computer before I upload the changes to the live site.</p>
<p><span style="color: #ff3300;"><strong><span style="color: #ff6600;">What are three things you just can not live without?</span></strong></span><br />
Computer, internet access, my camera (got to have all three together here), and my grandchildren.<br />
<strong><span style="color: #ff6600;"><br />
Your most essential item/thing photography wise:</span></strong><br />
Hum, camera with 24-70mm 2.8L lens on it!</p>
<p><strong><span style="color: #ff3300;"><span style="color: #ff6600;">Website Launched</span></span><span style="color: #ff3300;">:</span></strong><br />
<a href="http://ariseshinekidsandco.com/" target="_blank">www.ariseshinekidsandco.com</a></p>
<p><strong><span style="color: #ff6600;">Testimonial:</span></strong><br />
Since last Summer, I&#8217;ve recreated my site a few times because I couldn&#8217;t figured out exactly what I wanted the site to look like. Both templates were easy to use and update. Change a color, you have a different look; change the background, another look; and so on… Other than ease of use, great customer service and price, the one thing that broke the tie as to which vendor I chose was that I can host my Flashpalette site on my own webspace.</p>
<p><span style="color: #ff3300;"><strong><span style="color: #ff6600;">What is the wildest thing you have done?</span></strong></span><br />
I drove a Fiat, like a monster was chasing me, up a winding country road on a Caribbean island. Of course, nothing was behind me. <img src='http://www.flashpalette.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /><br />
<span style="color: #ff6600;"><strong><br />
What photographers do you admire?</strong></span><br />
Too many to mention.</p>
<p><span style="color: #ff3300;"><strong><span style="color: #ff6600;">Best photography advice you could give?</span></strong></span><br />
Be passionate about what you do and that will help define your style.</p>
<p><span style="color: #ff6600;"><strong>Favorite picture you have taken thus far?</strong></span><br />
Haven&#8217;t taken one of those yet.</p>
<p><span style="color: #ff3300;"><strong><span style="color: #ff6600;">What made you want to join Team Flashpalette?</span></strong></span><br />
I&#8217;ve been a &#8220;techie&#8221; for a long time, so answering questions on forums is second nature to me. Yongtong mentioned the possibility in one of our talks because he&#8217;d seen my replies to threads. When I received<br />
the invitation, I gladly accepted.</p>
<p><span style="color: #ff6600;"><strong><br />
On behalf of the whole team at FlashPalette, we welcome you with open arms and look forward to working along side you. Congrats!</strong></span></p>
<p><strong> </strong></p>
<p> </p>
]]></content:encoded>
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		</item>
		<item>
		<title>Flashpalette Shopping Cart/Ecommerce</title>
		<link>http://www.flashpalette.com/blog/flashpalette-shopping-cartecommerce/</link>
		<comments>http://www.flashpalette.com/blog/flashpalette-shopping-cartecommerce/#comments</comments>
		<pubDate>Fri, 11 Jan 2008 21:33:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.flashpalette.com/blog/?p=35</guid>
		<description><![CDATA[
]]></description>
			<content:encoded><![CDATA[<p>Flashpalette Shopping Cart/Ecommerce is going back into development for advancements. There will be multiple patches as we are adding new features and will be released upon completion. We will keep you posted <img src='http://www.flashpalette.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Lindsay Y FP Marketing Director <a href="http://www.flashpalette.com/">http://www.flashpalette.com/</a></p>
<p><a onclick="window.open(this.href, '_blank', 'width=324,height=324,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false" href="http://flashpalette.typepad.com/.shared/image.html?/photos/uncategorized/2008/01/11/slavatar.jpg"><img title="Slavatar" height="162" alt="Slavatar" src="http://flashpalette.typepad.com/flashpalette_blog/images/2008/01/11/slavatar.jpg" width="162" border="0" /></a> </p>
]]></content:encoded>
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		</item>
		<item>
		<title>Discount On Royalty Free Music</title>
		<link>http://www.flashpalette.com/blog/discount-on-royalty-free-music/</link>
		<comments>http://www.flashpalette.com/blog/discount-on-royalty-free-music/#comments</comments>
		<pubDate>Wed, 12 Dec 2007 05:41:11 +0000</pubDate>
		<dc:creator>FlashPalette Web Design</dc:creator>
				<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.flashpalette.com/blog/?p=16</guid>
		<description><![CDATA[
]]></description>
			<content:encoded><![CDATA[<p><a onclick="window.open(this.href, '_blank', 'width=225,height=225,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false" href="http://flashpalette.typepad.com/.shared/image.html?/photos/uncategorized/2007/12/11/tsmlog2007_tm_small.jpg"><img width="112" height="112" border="0" src="http://flashpalette.typepad.com/flashpalette_blog/images/2007/12/11/tsmlog2007_tm_small.jpg" title="Tsmlog2007_tm_small" alt="Tsmlog2007_tm_small" /></a></p>
<p>We are partnered with Triple Scoop Music to provide discount on the royalty free music!</p>
<p>You can use coupon code <strong>flashpalette07</strong> to receive <span style="font-size: 1.4em;">5% off</span>. </p>
<p>If you are a current FlashPalette clients, you can receive <span style="font-size: 1.4em;">10% off</span> discount. Please send an email to <a href="mailto:info@flashpalette.com">info@flashpalette.com</a> with your account number or your website address, we will send you the 10% off coupon.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FAQ &#8211; Update My Website</title>
		<link>http://www.flashpalette.com/blog/faq-update-my-website/</link>
		<comments>http://www.flashpalette.com/blog/faq-update-my-website/#comments</comments>
		<pubDate>Sat, 01 Dec 2007 15:33:00 +0000</pubDate>
		<dc:creator>FlashPalette Web Design</dc:creator>
				<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.flashpalette.com/blog/?p=14</guid>
		<description><![CDATA[
]]></description>
			<content:encoded><![CDATA[<p><strong>Q: I have made some changes to the website. It looks good in the local preview. How should I update my online website? Do I need to re-upload everything?</strong></p>
<p><strong>A: </strong>No, you only need to update part of the website content. Here are the guide lines:</p>
<p>1. <span name="st" goog_ds_charindex="763">Always</span> <span name="st" goog_ds_charindex="772">upload</span> everything at root directory and in the&nbsp; &nbsp;\<span name="st" goog_ds_charindex="822">xml </span>directory. The \xml directory contains the website configurations and text in all text pages.</p>
<p>2. <span name="st" goog_ds_charindex="1010">If</span> <span name="st" goog_ds_charindex="1015">you</span> <span name="st" goog_ds_charindex="1025">changed</span> <span name="st" goog_ds_charindex="1034">any</span> <span name="st" goog_ds_charindex="1040">image</span> in a gallery, <span name="st" goog_ds_charindex="1062">you</span> have to <span name="st" goog_ds_charindex="1076">upload</span> the gallery directory.<br goog_ds_charindex="1104" /><br />3. <span name="st" goog_ds_charindex="1010">If</span> <span name="st" goog_ds_charindex="1015">you</span> <span name="st" goog_ds_charindex="1025">changed</span> music, <span name="st" goog_ds_charindex="1062">you</span> have to <span name="st" goog_ds_charindex="1076">upload</span> the music directory.</p>
<p>4. The above #2 and #3 are for our CrossPlatform edtiors (version 3.0 or later). <span name="st" goog_ds_charindex="879">If</span> <span name="st" goog_ds_charindex="884">you</span> are using 2.x editor, the <span name="st" goog_ds_charindex="905">text</span> <span name="st" goog_ds_charindex="912">page</span> <span name="st" goog_ds_charindex="919">background</span> <span name="st" goog_ds_charindex="932">image</span> and music are in the the \common directory.</p>
<p>5. You need to clear the browser cache (a.k.a. temporary internet files). </p>
<p>The most common reason for uploading problems is that the <strong>\xml directory</strong> is not uploaded, or the <strong>browser cached</strong> is not cleared.</p>
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		<item>
		<title>FAQ &#8211; Preview and Active X</title>
		<link>http://www.flashpalette.com/blog/faq-preview-and-active-x/</link>
		<comments>http://www.flashpalette.com/blog/faq-preview-and-active-x/#comments</comments>
		<pubDate>Fri, 30 Nov 2007 15:30:01 +0000</pubDate>
		<dc:creator>FlashPalette Web Design</dc:creator>
				<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.flashpalette.com/blog/?p=13</guid>
		<description><![CDATA[
]]></description>
			<content:encoded><![CDATA[<p><strong>Q: Every time I click the &#8216;Preview&#8217; button, Internet Explore pops up, with the &quot;Active X&quot; warning near the top. Is there a way to get rid of it so that I don&#8217;t have to say yes every time?</strong></p>
<p><strong>A:</strong> Sure! The work around is that you only need to click the &quot;Preview&quot; button once, and then don&#8217;t close the window. Next time when you make changes in the editor, you only click &#8216;<strong>Save</strong>&#8216;, then go to Internet Explorer and click the <strong>refresh</strong> button. You will see the updated website content. There is no ActiveX warning anymore.</p>
<p><strong>Side note</strong> #1: You won&#8217;t see the ActiveX warning when your website is put online. It only happens when the content is from your local machine.</p>
<p><strong>Side note</strong> #2: If you use Windows XP, and if you want to install the wonderful browser <a href="http://www.mozilla.com/en-US/firefox/">FireFox</a>, then you won&#8217;t see this warning either.</p>
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		<item>
		<title>Shopping Cart FAQ</title>
		<link>http://www.flashpalette.com/blog/shopping-cart-faq/</link>
		<comments>http://www.flashpalette.com/blog/shopping-cart-faq/#comments</comments>
		<pubDate>Sun, 25 Nov 2007 18:16:00 +0000</pubDate>
		<dc:creator>FlashPalette Web Design</dc:creator>
				<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.flashpalette.com/blog/?p=11</guid>
		<description><![CDATA[
]]></description>
			<content:encoded><![CDATA[<p><strong>Q: What is the unique features of your shopping cart?</strong></p>
<p><strong>A:</strong> With FlashPalette website, shopping is made fast and easy for your clients. It means more sales! </p>
<ul>
<li>It&#8217;s integrated in your website, same navigation, same style. Beautiful and easy.</li>
</ul>
<ul>
<li>Your website can remember the shopping cart content. When client leaves and returns, his/her order is still there.</li>
<li>Only two step to place order: Review the total and click the &#8216;Place Order&#8217;.</li>
<li>No need to communicate with server. Clients never lost patience when waiting for server response. Again, smooth shopping experience means more sales.</li>
</ul>
<p><strong>Q: How do clients use the shopping cart?</strong></p>
<p><strong>A: </strong>Pretty the same as normal online shopping cart they use. It&#8217;s just faster because there is no communication to the servers. Check the &#8216;Client Proof&#8217; section of this <a href="http://www.flashpalette.com/Samples/Flashpalette09E2/main.html">09E demo</a> for details.</p>
<p><strong>Q: How do I setup the shopping cart?</strong></p>
<p><strong>A: </strong>You first create several price lists, and then assign a price list to each gallery that you want to sell. You also need to enter info for your PayPal email, and the text message in the invoice email.</p>
<p><strong>Q: Can I sell my photo session packages?</strong></p>
<p><strong>A: </strong>Yes, check this <a href="http://www.flashpalette.com/Samples/Flashpalette09E2/main.html">09E demo</a> and see how the &#8216;Packages&#8217; section works. To create that, you need to create a gallery, and each image in it represent a package. Then you override the price and description for each image.</p>
<p></p>
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		<item>
		<title>Upgrade from 07A to 07E</title>
		<link>http://www.flashpalette.com/blog/upgrade-from-07a-to-07e/</link>
		<comments>http://www.flashpalette.com/blog/upgrade-from-07a-to-07e/#comments</comments>
		<pubDate>Wed, 14 Nov 2007 20:18:47 +0000</pubDate>
		<dc:creator>FlashPalette Web Design</dc:creator>
				<category><![CDATA[Customer Support]]></category>

		<guid isPermaLink="false">http://www.flashpalette.com/blog/?p=7</guid>
		<description><![CDATA[
]]></description>
			<content:encoded><![CDATA[<p>Template 07A client can upgrade to 07E for only $50. 07E is basically 07A+shopping cart.</p>
<p>To upgrade, please click <a href="http://www.flashpalette.com/accountmanagement/product/07/07EUpgrade.html">here</a>.</p>
<p>Please note that 07E uses a totally different editor than 07A, and it&#8217;s not compatible with 07A. Please download the free trial before upgrade.</p>
<p>Template 07A is discontinued.</p>
]]></content:encoded>
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